Help Centre

Billing contact and invoices

See your invoices, download PDFs, pay online, and send invoices to your accounts team.

Your plan and seats

The Subscription card shows your plan and how many seats you're using, for example "12 of 25 active worker seats used". Seats used is the number of active staff on your Staff page — candidates and offboarded staff don't count. If you're over your seat limit, the line turns red.

The card also shows how many text messages (SMS) your organisation has sent this month, for example "212 of 500 text messages (SMS) used this month". Document requests, compliance reminders, reference requests, surveys, announcements and offboarding messages sent by text all count; long messages count as more than one. The count resets on the 1st of each month. If you reach your limit, texts stop until next month; emails still go to anyone with an email address. Contact support if you need a higher limit.

See and pay invoices

  1. Click Settings and find Subscription.
  2. Click Billing history.
  3. Each invoice shows its number, description, status, due date and amount.
  4. Click PDF to download a copy. If an invoice is waiting for payment and has a Pay button, click it to pay securely by card.

Send invoices to your accounts team

  1. In the same card, under Billing contact, enter a contact name, billing email and address.
  2. Click Save billing contact.

Invoices and billing emails then go to that contact instead of your Company Admin.

Note: To change your plan or number of seats, contact support.

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Last reviewed 2026-10-29.