Help Centre

I see a "No access" screen or a menu is missing

Why a page or menu doesn't appear for you, and who can change it.

What you see depends on your system role. A No access screen means your role has no menus switched on — for example the General Staff role starts with none.

• Ask your Company Admin to give your role access in Settings → Team roles & menu access, or to change your role in Settings → Team members.
• Documents tab missing on profiles? That's a separate permission: the Staff Documents column in the same table.
• Can see a profile but can't edit it? Only Company Admin, HR Manager and Recruiter can edit staff details.
• Can't see pay rates? Your role needs the Pay rates field permission.
• Settings missing? Settings is for Company Admins only.
• A menu is missing for everyone in your organisation? It may be switched off for your account — contact support.

Related articles

• Roles, menu access and field permissions
• Why can't I see everything?

Last reviewed 2026-10-13.