Help Centre

Complete a reference (for referees)

You've been asked to give a reference — here's how the online form works and how your answers are used.

An organisation has asked you for a reference about someone who applied to work with them. You'll get an email and/or a text message with a secure link to a short online form.

1. Open the link from the email or text. The page says who the reference is for and which organisation asked.
2. Answer the questions about yourself first (for example your job title), then the questions about the candidate.
3. Under Type your full name to sign this reference, type your full name. This confirms your answers are accurate to the best of your knowledge.
4. Tap Submit reference. You'll see Thank you — your reference has been submitted.

Allow about 5–10 minutes.

Good to know

• Your answers are shared with the organisation that asked for them, and saved to the candidate's file there.
• The link works once. If you see "This reference has already been completed, or the link isn't valid", it has already been submitted — contact the organisation if you need to change something.
• To protect candidates and employers, basic security information (such as when the link was opened and from which internet address) is recorded with your reference.

Tip: If you weren't expecting this request, contact the organisation directly using a phone number you trust before answering.

Related articles

• Nominate your referees
• Your privacy and your data

Last reviewed 2026-11-03.