Help Centre

Set your password from an email link

Use a "Set your password" email to choose your own password — nobody else ever sees it.

When an account is created for you, or someone sends you a password link, you'll get an email titled "Set your password for [organisation] on Workforce Ignite".

1. Click Set your password in the email (or copy the plain link into your browser).
2. Check the organisation name and your (partly hidden) email at the top.
3. Type your new password twice. Each rule ticks green as you meet it: at least 8 characters, a letter, a number and a special character.
4. Click Save password, then Sign in.

If the link doesn't work

Message	What to do
"This link has expired"	Click Request a new link and use the newest email.
"This link has already been used"	Each link works once. Sign in with your password, or request a new link.
"This link isn't valid"	The link may be cut off. Click the button in the email again.
"This account can't sign in right now"	Contact your organisation's administrator.

Welcome links last 7 days; links sent by the support team last 3 days; reset links last 60 minutes.

Warning: Never forward a password email. Anyone with the link could set your password.

Related articles

• Sign in to your organisation's workspace
• Reset your password with your email and mobile

Last reviewed 2026-10-13.