Help Centre

Reset your password with your email and mobile

Forgotten your password? Request a reset link using the email you sign in with and the mobile on your account.

1. Go to your organisation's sign-in page and click Forgot your password?
2. Enter the email you sign in with.
3. Enter the mobile number on your account, without +61 — for example 0412 345 678.
4. Wait for the security check, then click Email me a link.
5. You'll see "If those details match an account, we've sent a link to the email address". (You see this whatever you typed, so nobody can use the page to find out who has an account.)
6. Open the email and click Choose a new password. The link works once and lasts 60 minutes.
7. Type your new password twice and click Save password, then Sign in.

If you're asked for a code

If extra security codes are switched on, you also need a code sent by text. You'll get a 6-digit code by text to your mobile. Type it on the Choose a new password page. The code lasts 10 minutes; you can tap Send a new code (wait 60 seconds between codes). Five wrong codes cancel the link.

Nothing arrived?

• Check your junk folder.
• Make sure you used the email you sign in with, and the mobile your organisation has for you.
• Use the newest email if you asked more than once — older links stop working.
• Still nothing? Your account may not have a mobile on file. Ask your organisation's administrator to reset your password.

Related articles

• Set your password from an email link
• Sign in to your organisation's workspace
• I can't sign in

Last reviewed 2026-10-13.