Help Centre

Upload documents with a secure link

Send an organisation the documents they asked for — from your phone or computer, without an account.

An organisation may email or text you a link asking for documents such as a police check, NDIS Worker Screening clearance, first aid certificate or driver licence. You don't need to sign in.

1. Open the link. The page shows the organisation's name, your name and the document(s) they need.
2. For each document, tap Choose file and select the file or a photo.
3. Tap Upload. When it's done you'll see Uploaded ✓.
4. Repeat for any other documents on the page.
5. Optional: if there's something they should know (for example "my police check is still being processed"), type it in Comments or notes and tap Send note.

When everything's uploaded you'll see Thanks — received. You can close the page.

If something goes wrong

You see	What it means
"Link expired"	Links only last a limited time. Ask the person who sent it for a new one.
"Link not found"	The link may be incomplete. Tap it again from the original message, or ask for a new one.
"Already approved — nothing further needed"	They already have that document. Nothing to do.
A file type or size error	Save the document as a PDF or take a photo (JPEG), and make sure it isn't too large.

Warning: The link is just for you. Don't forward it to anyone else.

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Last reviewed 2026-10-13.