Help Centre

I can't sign in

Work through the common reasons a sign-in fails — wrong address, forgotten password, locked account or a missing mobile.

  1. Check the address. Sign in at your organisation's own address, such as https://yourorganisation.workforceignite.com — not the main workforceignite.com website.
  2. Wait for the security check. The Sign in button stays greyed out until Cloudflare's check finishes. If it never finishes, refresh the page or try another browser.
  3. Forgotten your password? Click Forgot your password? and enter your email and the mobile number on your account. See Reset your password with your email and mobile.
  4. Locked out or "Too many attempts"? After a few wrong passwords the account locks for a short time that grows with each wrong try (up to 30 minutes). Wait before trying again, or use Forgot your password? — setting a new password with a link also unlocks a locked account.
  5. No reset email? Check your junk folder and make sure you used the email you sign in with and the right mobile. If you've never added a mobile, ask your Company Admin to reset your password.
  6. "This account can't sign in right now"? Your login may have been deactivated, or your organisation's account suspended. Ask your Company Admin.
  7. Temporary password not working? Temporary passwords are case-sensitive. Ask for a new one if needed.

Still stuck? Email support with your organisation's name and the email you sign in with (never your password).

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Last reviewed 2026-10-13.