Help Centre

Set up your reference check questions

Choose what referees are asked, add "candidate said vs referee said" checks, and pick the email that goes to referees.

Reference checks in Workforce Ignite are done online: the referee gets a link, answers your questions and signs with their name. You decide the questions once, in Settings.

The questionnaire

  1. Click Settings and open Reference check questions (click the heading to expand it).
  2. In the lower part, the main questionnaire lists what every referee is asked. For each question choose Free text or Choice (for Choice, type the options separated by commas).
  3. Click Add question to add one, or the bin icon to remove one.
  4. Click Save questions.

Changes apply to new reference requests. Requests already sent keep the questions that were live when they were sent.

Preliminary details ("candidate said vs referee said")

These are asked twice — once of the candidate (describing their referee) and once of the referee, who answers without seeing what the candidate said. Differences are highlighted when you review the reference.

  1. In the same card, under Preliminary details, click Add field.
  2. Fill in the candidate-side label (for example "Referee's job title") and the referee-side question (for example "What is your job title?"). Use {{candidateName}} to insert the candidate's name.
  3. Click Save preliminary details.

The email referees receive

  1. Click Email Templates and open (or create) the template you want.
  2. Click Use for reference requests. It's marked with a star.
  3. You can use {{refereeName}}, {{candidateName}}, {{tenantName}}, {{link}} and {{signature}} in it.

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Last reviewed 2026-10-13.