Help Centre
Request a reference
Add referees yourself or let the candidate nominate them, then send each referee their secure online form.
Reference checks are available once a candidate is in your Recruitment pipeline.
Option 1: you add the referee
- Open the candidate's profile (click their name in Recruitment).
- Go to the Interviews & Refs tab and scroll to Reference checks.
- Enter the Referee name, their Email and/or Mobile (an Australian mobile, e.g. 0412 345 678), and any preliminary details.
- Click Add referee & send. The referee is emailed their form (using your reference request template and signature) and, if you entered a mobile, also sent a text with the link.
- The status shows pending with the date it was sent. Use Copy link if you'd also like to send it yourself, or Resend to send it again.
If you add a referee with no email or mobile, the button says Add referee and nothing is sent — copy the link and send it yourself, or click Edit contact to add their details and then Send request.
Fix a wrong email or mobile
Until the referee has responded, click Edit contact on the reference, correct the email or mobile, click Save, then Resend.
Option 2: the candidate nominates their own referees
- On the same tab, set Referees required (for example 2).
- Click Let candidate nominate their own. A link appears — copy it and send it to the candidate.
- The candidate adds their referees' names, emails and (optionally) mobiles on that page. They never see or control the referee's own link.
- Each nominated referee appears on the profile as awaiting request and is marked "Self-nominated". Click Request reference for each — it's emailed, and texted too if a mobile was given.
The candidate's link stays valid for 30 days. Generate a new candidate link replaces it.
If a referee won't respond
Click Mark declined to close that reference and add another referee.
Tip: You get a notification (the bell, top right) when a reference is completed.
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Last reviewed 2026-11-02.