Help Centre

Review a completed reference — flags, PDF and approval

Read the referee's answers, check any automatic flags, download the PDF and approve or deny the reference.

When a referee submits their form, the reference on the candidate's Interviews & Refs tab changes to completed.

Read it

1. Open the candidate's profile → Interviews & Refs.
2. Click View on the completed reference.
3. You'll see:
   • Candidate said vs referee said — each preliminary detail side by side. A mismatch is shown in red with a flag.
   • The referee's answers to your questions.
   • The referee's typed signature and the date they submitted.
4. Click PDF to download a copy for your records.

Flags

Workforce Ignite checks each completed reference automatically for signs it may not have come from the real referee. A red FLAGGED box explains anything it found, in plain English. The PDF lists the same flags under Things to check.

A flag isn't proof of anything — it's a prompt to phone the referee on a number you've found independently.

Approve or deny

After clicking View, choose Approve or Deny. This can't be undone, so read the reference first (the buttons stay disabled until you've opened it).

Related articles

• Request a reference
• Set up your reference check questions

Last reviewed 2026-11-02.