Help Centre
Request documents with a secure upload link
Ask a staff member or candidate for one or more documents and let them upload from their phone — no login needed.
A secure upload link lets someone send you documents without a login. Each link is tied to one person and only accepts the documents you asked for.
Build your request
- Open the person's profile and click the Documents tab.
- Scroll to Request one or more documents.
- Type what you need (for example
NDIS Worker Screening Check) and click Add to list (or press Enter). Repeat for each document. - If you've listed more than one, choose One link per document or One link for all of them.
Send it
Choose one of these:
- Get link — creates the link(s) for you to copy and send yourself by text or email.
- Or email the request directly — check the recipient email (it defaults to the person's email), choose one email with all links or a separate email per document, optionally tick Also text and check the mobile, then click Send request. Each email or text shows "sent" or the reason it failed.
The email comes from Workforce Ignite with your signature. Replies go wherever you've chosen in Settings (see Email signatures and where replies go).
What happens next
- The person opens the link, uploads each document and can leave one optional note.
- The document appears on their Documents tab as waiting for review, and you get a notification.
- Approve or deny it — see Upload and review documents.
Link expiry
Links expire after the number of days (or on the date) set in Settings → Unique document/e-sign link — default expiry. The default is 7 days. Links that are still valid are listed under Pending requests, with a Copy button, so you can resend one without creating a new link.
Warning: Anyone with the link can upload to that person's request. Send it only to the person concerned.
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Last reviewed 2026-10-13.