Help Centre

Email signatures and where replies go

Set your personal signature and your role's default signature, and choose what happens when someone replies to an email from Workforce Ignite.

Emails to applicants, referees and staff — document requests, reference checks, announcements, surveys and reminders — come from a no-reply address. You choose where replies go, and how each email is signed.

Where replies go

1. Click Settings and find When someone replies to our emails.
2. Choose one:
   • Replies aren't received — emails say replies aren't read and ask people to contact you directly.
   • Replies go to the staff member who sent it — uses that person's login email. You can add a fallback address for emails with no staff member behind them.
   • Replies go to one address — for example your HR or recruitment inbox.
3. Enter the reply address if asked, then click Save reply setting.

Your signature

1. In Settings, find My email signature.
2. Type your signature. It accepts simple HTML, for example <p><b>Your name</b><br/>Your title</p>.
3. Optionally insert an image (PNG or JPEG under 500KB), such as a logo.
4. Click Save signature. A preview appears underneath.

Default signatures by role (Company Admin)

Under Default signatures by role, click Set next to a role, enter the signature and Save. Anyone in that role who hasn't set their own signature uses this one.

Related articles

• Request documents with a secure upload link
• Request a reference
• Email templates and mail merge

Last reviewed 2026-10-13.