Troubleshooting & FAQs

Quick answers when something isn't working as expected.

• I can't sign in — Work through the common reasons a sign-in fails — wrong address, forgotten password, locked account or a missing mobile.
• I see a "No access" screen or a menu is missing — Why a page or menu doesn't appear for you, and who can change it.
• Emails or texts aren't arriving — What to check when a reference request, upload link, reminder or survey doesn't reach someone.
• I work for more than one organisation — Use one email at several organisations and switch between them without signing out.