Help Centre

Help a team member who can't sign in

Reset a colleague's password, add their mobile, or deactivate a login when someone leaves.

First, ask them to try Forgot your password? on your sign-in page with their email and mobile. If that doesn't work — usually because there's no mobile on their account — you can help.

Reset their password (Company Admin)

  1. Go to Settings → Team members & role assignment.
  2. Find the person and click Reset password.
  3. A temporary password appears once. Give it to them privately.
  4. When they sign in with it, they must choose a new password.

For someone whose login is linked to a staff profile, you can also do this from their profile: Role tab → Reset password (Company Admin or HR Manager).

Add their mobile

In Settings → Team members, type their mobile in the mobile box on their row and save it. A warning under the list tells you if any active team member has no mobile.

Someone has left

Click Deactivate next to their login (or Deactivate login on their profile's Role tab). They can no longer sign in. Activate restores access.

Warning: Deactivate logins on someone's last day. Offboarding a staff member doesn't remove their login on its own.

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Last reviewed 2026-10-13.