Help Centre

Change your password and add your mobile

Update your password at any time and make sure your mobile is on file so you can reset a forgotten password yourself.

Both live in one place: click Password & mobile under your name at the bottom of the left-hand menu (the padlock icon if the menu is collapsed).

Change your password

1. Enter your Current password.
2. Enter your New password twice. It needs at least 8 characters, including a letter, a number and a special character.
3. Click Update password. You stay signed in.

Add or change your mobile

1. In the same window, under Mobile number, type your Australian mobile, for example 0412 345 678.
2. Enter your Current password (needed to change your mobile) and click Save mobile.

Why it matters: "Forgot your password?" asks for your email and the mobile on your account. If you have no mobile on file you can't reset your own password. If your login is linked to a staff profile with an Australian mobile, that number is used when your account has none.

Tip: Use a password manager to create and remember a long, unique password.

Related articles

• Reset your password with your email and mobile
• Help a team member who can't sign in
• I can't sign in

Last reviewed 2026-10-13.