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Reference checks you run in-house

Send referees a secure online form by email and text, compare what the candidate said with what the referee said, and see anything unusual flagged before you decide — with no fee per check.

How it works

  1. Add the referee — or let the candidate nominate them. Enter the referee's name with their email and/or Australian mobile, and the request goes out straight away. Or send the candidate a link to add their own referees. The candidate never sees the referee's link.
  2. The referee answers online. They open a short form on their phone or computer, answer your questions and sign by typing their full name. It takes about 5–10 minutes.
  3. You review and decide. The completed reference appears on the candidate's profile with any automatic checks highlighted. Read it, download the PDF for your records, then Approve or Deny.

Your questions, set once

Choose the questions every referee is asked — free-text or multiple choice — in Settings. Changes apply to new requests; requests already sent keep the questions they were sent with.

"Candidate said" vs "referee said"

Ask the candidate a few details about their referee (for example the referee's job title, where they worked together and for how long). The referee is asked the same things without seeing the candidate's answers. Any difference is shown in red when you review the reference.

Automatic checks on every reference

Each completed reference is checked automatically for signs that it may not have come from the real referee. Anything unusual is listed in a Things to check box on the reference and in the PDF, with a plain-English explanation.

A flag isn't proof of anything. It's a prompt to phone the referee on a number you've found yourself before you decide.

A record you can keep

Every completed reference can be downloaded as a PDF with the answers, the signature, when it was submitted, and the results of the checks. It stays on the candidate's profile, including after they're hired.

What it costs

Reference checks are included in the normal Workforce Ignite price. There's no fee per check and no limit on how many you send. Texts to referees count towards the 500 text messages a month included with every account.

Questions

Do referees need an account? No. They open the link from their email or text message and fill in the form. The link works once.

Can I send a reference request by text message only? Yes. If you only have a referee's mobile number, the link is sent by text.

Can the candidate fill in their own reference? The link is sent only to the referee's email or mobile, and every reference is checked automatically before you decide.

Can I change a referee's email or mobile after adding them? Yes — until the referee has responded. Click Edit contact, save, then resend.

Does it replace phoning referees? That's up to you. You can use the online reference as your record and phone the referee when something is flagged or doesn't add up.

Read more in the Help Centre: Request a reference · Review a completed reference · Set up your questions

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